Brendon Hill
IT Support Technician | Veteran | Network+ | A+ | AWS Cloud Practitioner
- Role
- IT Support Technician at BradyPLUS
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Brendon Hill
Hello, and thank you for visiting my profile! I\'m Brendon, and I\'m currently…
Experience
IT Support Technician
Jun 2023 — Present · Las Vegas, NV, US
Collaborated with Incident Response to then detect/remediate 15+ social engineering incidents, following NIST 800-61. Also analyzing Microsoft 365 Audit logs and internal apps to assess root cause, compromise scope, and user impact.• Provided direct phone support to users, troubleshooting hardware/peripheral issues, performing account provisioning/deprovisioning via Active Directory, and delivering customized non-technical guidance for self-implementation.• Coordinated support for 6+ business integrations, managing timely hardware deployments with Microsoft Intune and configuring authentication tokens for Rapid7 Installer to boost efficiency and integrity.• Maintained precise incident documentation to accelerate IR processes, reduce repeat resolutions, and foster cross-team collaboration.• Utilize FreshServices for ticket management, ensuring rapid resolution of hardware, peripheral, and software issues.
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