Brendon Gerard Castelino
Enterprise Sales Specialist @Gupshup
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WORK HISTORY
Enterprise Sales Specialist @Gupshup
Maharashtra, IN
Offering comprehensive CPASS solutions: SMS, ILDO, Voice, VMN for missed call & messaging, short code, long codes, email, VOIP, SMS campaign management.Pioneered AI-driven chatbot solutions for diverse platforms & channels, including WhatsApp, Instagram, Facebook, GBM, and RCS, AI Agents achieving significant customer retention improvements. Designed and implemented AI-driven chatbot solutions across multiple platforms (WhatsApp, Instagram, Facebook, GBM, RCS) to enhance customer retention.Successfully launched OpenAI 4.0 chatbots on WhatsApp, showcasing expertise in GPT API and generative AI technologies.Designed and executed client-centric solutions leveraging AI/ML and NLP for optimised customer engagement and operational efficiency.
EDUCATION
St. Xavier's Technical Institute
Diploma in engineering, High School/Secondary Diploma Programs
Athena School of Management
PGPM, General
St. Francis Institute Of Technology
Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician
ABOUT BRENDON GERARD CASTELINO
I am an Enterprise Solution Manager at Gupshup, a leading Customer Experience platform powered by Conversational Automation and Intelligence. I lead a team of sales professionals to generate revenue and expand market share for the company\'s innovative solution, which enables customer interactions across various industries and geographies.With a strong background in growth marketing, new business development, and cloud services, I develop and execute sales strategies, manage key accounts, negotiate contracts, and build long-term client relationships. I have successfully closed multiple deals with large and mid-sized enterprises, increasing the company\'s annual recurring revenue by 35% and customer retention rate by 25%.I hold a PGPM degree from Athena School of Management, where I learned the fundamentals of management, strategy, and entrepreneurship, and a BTech degree in Electrical, Electronic and Communications Engineering Technology/Technician from St. Francis Institute Of Technology, where I developed my technical and analytical skills. I am passionate about leveraging technology and innovation to create value and impact for businesses and customers.
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