Brenda Willis B.

WORK HISTORY

EDUCATION

ABOUT BRENDA WILLIS B.

Hi! I’m Brenda, a bilingual (English & Spanish) professional with over eight years in luxury hospitality, now pivoting into customer experience, marketing, and tech. My background with brands like Ritz-Carlton and Hilton taught me how to anticipate needs, create moments that matter, and lead teams toward exceptional service. I’m now combining that people-first mindset with skills in CRM, journey mapping, service design, and marketing campaigns. I hold a Master’s in Customer Experience & UX, where I’ve been working with tools like Microsoft Copilot, Figma, Miro, Canva, and Excel to improve processes and design better customer journeys.What I’m looking for: Customer Experience (CX) Customer Success / CRM Digital Marketing Support / Marketing Associate Entry-Level Data or CX Research roles Admin or Project Coordination in SaaS or Tech or StartupsIf you\'re seeking someone who blends high standards, empathy, and a willingness to learn — let’s connect!