Brendan Ohalloran

Experience

1. Senior Account Manager

   Workstep

   Sep 2024 — Present · Charleston County, SC, US

   WorkStep is a B2B HR SaaS startup and the leading employee engagement software solution designed to help manufacturing and transportation leaders reduce employee turnover, increase productivity, and boost engagement for their hourly workforce. Our full-cycle solution allows leaders to gather feedback, take action, and improve long-term retention goals. WorkStep combines data analytics with personalized recommendations to help employers identify factors that contribute to frontline turnover and close the loop with populations in their workforce by segment- Serve as the long-term account owner and ensure the highest level of customer satisfaction and successful outcomes- Build account plans, identify opportunities, and mitigate risks, ultimately leading to successful renewals and expansion of WorkStep products and services throughout the life of the partnership- Build and maintain multi-level customer stakeholder relationships to ensure customer health, engagement, and satisfaction- Work with customers to understand business goals and challenges and how WorkStep’s program can help them achieve their goals- Analyze data, generate insights, and lead presentations to help customers take action to improve business outcomes- Act as the voice of the customer internally to help inform product development to best meet customer needs

Education

• The University of Alabama

  Bachelor of Science in Business Administration, Marketing & Finance

Skills

• Customer Service
• Photoshop
• Public Speaking
• English
• Microsoft Word
• C++
• Powerpoint
• Microsoft Excel
• Leadership
• Social Media
• Microsoft Office
• Research
• Teamwork