Brendan Lawson

About Brendan Lawson

Enterprise Implementation & Delivery Leader with 10+ years of experience managing…

Experience

1. Software Implementation Project Manager

   Cerkl

   Aug 2021 — Present

   Lead end-to-end implementation projects for clients, overseeing the successful deployment of Cerkl\'s software solutions within specified timelines and budgets.• Collaborate closely with clients to gather requirements, define project scopes, and develop customized implementation plans tailored to their needs.• Serve as the primary point of contact for clients throughout the implementation process, ensuring clear communication and alignment on project objectives, milestones, and deliverables.• Manage cross-functional project teams, including developers, designers, and QA analysts, to execute project plans and address any technical or operational challenges.• Proactively identify risks and issues, developing mitigation strategies and contingency plans to minimize project disruptions and ensure on-time delivery.• Provide training and support to clients during and post-implementation, facilitating knowledge transfer and adoption of Cerkl\'s software platform.• Play a key role in driving customer satisfaction and retention, delivering high-quality solutions that met or exceeded client expectations.• Contribute to the continuous improvement of Cerkl\'s implementation methodologies and best practices, incorporating feedback and lessons learned from previous projects.

Education

• Hondros College of Business

  Health Insurance

• Plymouth State University

  Bachelor of Science (B.S.)

  2009 — 2012

Skills

• Decision Quality
• Product Quality
• Microsoft Excel
• Powerpoint
• Presentation Skills
• Advertising
• Marketing
• Customer Service
• Leadership
• Microsoft Word
• Social Media Marketing
• Market Research
• Time Management
• Microsoft Office
• Sales
• Communication
• Customer Satisfaction
• Vision and Purpose
• Social Media
• Interpersonal Savvy
• Teamwork
• Drive for Success
• Facebook