Brendan Keeney

About Brendan Keeney

Experienced sales professional in the K-20 education space with a record of achievement and promotion. Adept with all elements and stages of sales cycles to include identifying, developing, presenting to and closing opportunities. Extensive experience with all aspects of product and service implementation and customer success-With over four years of experience as a Customer Success Manager at Cengage, I help customers achieve their goals with innovative SaaP digital learning products. I provide post-sales implementation support and training, ensure consistent and high-quality customer support, monitor digital product usage, and develop and implement strategies to increase usage across the Cengage Higher Education portfolio. In addition, I assist Cengage Account Executives to close sales opportunities by engaging prospective customers with needs analysis and product demonstrations.Before joining Cengage, I was an Executive Learning Consultant and a Regional Partnerships Director for two leading education companies, where I demonstrated sales performance and established pioneer partnerships in the K-20 education space. I have a strong background in Saap digital learning products, sales presentations, and customer training. My mission is to assist customers and partners with achieving their goals through the use of results-focused resources, training, and support.

Experience

1. Customer Success Manager

   Cengage

   Dec 2019 — Present · Los Angeles, CA, US

   Responsible for servicing, renewing, and growing large adoptions of SaaP digital learning products across the Cengage Higher Education portfolio. Responsibilities include driving engagement with and effective usage of digital products by providing post-sales implementation support and training, ensuring consistent and high-quality customer support, monitoring digital product usage, and developing / implementing strategies to increase usage.

Education

• University of San Diego

  Bachelor of Business Administration, Business Economics

  1987 — 1990

Skills

• Academic Publishing
• Integrated Marketing
• Staff Development
• Management
• Marketing Strategy
• Marketing
• Textbooks
• Training
• New Business Development
• Cold Calling
• Sales Operations
• Customer Service
• Business Development
• Educational Technology
• Account Management
• Leadership
• Publishing
• Email Marketing
• Sales Presentations
• Social Networking
• Social Media Marketing
• Sales
• Social Media
• Salesforce.com
• Sales Management
• B2b