Brendan Fitzgerald
Bearded Educator
- Role
- Senior Customer Support Specialist at Dreambox Learning
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Brendan Fitzgerald
Specialties: Finding peace in the chaos.
Experience
Senior Customer Support Specialist
Aug 2016 — Present · Bellevue, WA, US
Work directly with sales, customer experience (CX), and professional development(PD) with current and potential customers answering data and rostering questions. Facilitate tech and data implementation (TDI) requirement calls with 200+ new customers Proactively oversee multiple initiatives and data implementation plans in a fast-paced work environment. Quickly able to triage issues by directly working with district IT to ensure ease of onboarding and best practice. Engage in over 30+ cross-departmental collaborations to plan, up-sell, and enhance the new customer experience in 6+ years. Ensure on-time product road-map for professional learning, and onboarding directly with teachers and administrators using the product Passionate about maintaining an understanding of new customer\'s data needs ensuring accurate and scaled implementationIndividually lead a team of 6, training the licensing team on process, documentation, and oversight
Education
Antioch University Seattle
Masters, Junior High/Intermediate/Middle School Education and Teaching
2019 — 2020
University of Idaho
Bachelors of Science Degree, Psychology
2000 — 2005
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