Brendan Dunne
IT Support Technician for Marriott International
- Role
- IT Support Technician at Marriott International
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Brendan Dunne
Been an IT technician with Marriott for multiple years, both on-site and above property. Supported one of Marriott\'s biggest convention hotels and 16 MSB properties across the Midwest. Gained skills in Windows deployment and troubleshooting, along with Windows Server 2016/2019 experience. Escalated ServiceNow tickets for properties and was involved in disaster recovery plan creation and capital expenditure planning for properties. Was in charge of technology compliance, asset inventory management, and the replacement of end-of-life devices. Overall, focused on learning more about cybersecurity and expanding IT and security knowledge.
Experience
IT Support Technician
Mar 2024 — Present · US
Managed 16 Marriott MSB properties across the Midwest. Worked to ensure hotels are in compliance with appropriate Marriott International Policies and Information Security Manuals. Implemented solutions as directed to resolve discrepancies. Provided input to CAPEX (Capital Expenditure) to verify technology is replaced on/before end of support life. Maintained IT Checklist items and Application Inventory in ServiceNow. Assisted in Information Technology disaster recovery plan creation and business continuity. Provided escalation support for ServiceNow tickets. Remote escalation support for Marriott approved technology solutions (i.e. mobility devices, GPNS) and Identity Center Processes. Confirmed that technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) are implemented. Advised/consulted on IT audits and reviews.
Education
Neuqua Valley
High School
2014 — 2018
Purdue University
Bachelor's degree, Computer and Information Technology
2018
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