Brendan Crossey

Senior Account Manager @Caplan\'s Appliances

A family business for over 70 years specializing in selling premium appliance brands with uncompromising service.• Expert level product knowledge of luxury appliances• Maintain top 5 standings YOY in sales, exceeding all targets and achieving all performance bonuses • Expertly maintain a preferred client list of luxury home builders and designers and consistently increasing new business via referrals, email and telephone leads• Provide a catered in-home and V.I.P service to all clients attending to their specific needs• Experience with HNW clientele• Track all Designer & Builder purchases to ensure all incentives are accurate and precise, therefore increasing loyalty• Communicate professionally throughout the entire sales process and provide exceptional after care service• Attend and participate in Trade Shows (IDS), Client meetings, meet and greets with new and existing clientele, and host demonstration seminars.• Strong understanding and awareness of all competitors, constantly researching new products and innovations.• Work closely with designers and builders’ to fulfill their clients appliance and design needs• Provide in depth product specifications and communicate details to all parties.• Individually selected to attend exclusive product and sales training with luxury vendors (Miele, SubZero/Wolf, La Cornue, Vent-a-hood, Jenn-Air, Thermador, etc)