Brendan Conroy

About Brendan Conroy

MVP Hall of Fame Member and nine-time Salesforce MVP Alum. Certified AI Specialist, Certified Salesforce Advanced Administrator, Certified Sales Cloud Consultant, and Certified Service Cloud Consultant with over 12 years of advanced CRM implementation and manipulation experience across six different CRM platforms. Certified AI Agentforce Consultant who has completed several Artificial Intelligence-related projects for some of the largest companies in the world. Consistently achieves outstanding client satisfaction rankings in addition to various performance-based incentives. Four-time instructor of an ADM 201 Salesforce Certified Administrator self-study course and two-time instructor for the Advanced Admin (ADM211) session series for the Salesforce Community (pro-bono). Repeat Educator for Trailhead’s official Salesforce Fundamentals Program intended to introduce college students to the world of Salesforce including onsite presentations at the college itself such as San Francisco State and Sonoma State Universities. Has created video tutorials/sessions for Trailhead. Philadelphia Salesforce User Group Presenter. Mentor for Trailhead’s first Trailblazer Mentorship Program (50 Mentors selected in total) and the assigned Mentee subsequently received a full-time position within only a few weeks. Designed, implemented, and led projects that resolved over customer issues. Specialties: Enterprise-level Salesforce CRM Administration, Architecture, and Implementation for Global Corporations.

Experience

1. Senior Solution Architect

   Salesforce

   Jan 2023 — Present

   Leading design and implementation projects for companies such as Disney, T-Mobile and SiriusXM (including a custom Salesforce implementation)• Managing the design, configuration, testing, and deployment of several generative AI projects for Ticketmaster and ADT• Creating and defining implementation plans for new release functionality that include actionable KPIs that forecast objectives monthly, quarterly, and yearly for leadership• Assigned to the “SWAT Team” of specialized resources that oversee day-to-day Salesforce operations and also develop a cohesive operations strategy to bolster the efficiency and effectiveness of global and regional teams• Functioning as a trusted resource and primary contact for Executive Management that translates data and insights into actionable recommendations for leadership • Led the configuration, testing, and presentation of multiple executive-level demo sessions during the client’s company “All Hands” meetings with hundreds of employees include C-suites in attendance • Transitioning several departments within Disney Cybersecurity as well as their legal/security assessment processes onto Salesforce for the first time• Was awarded the “Get It Done” Employee of the Month Award in October 2023• Mentor for Trailhead’s Trailblazer Mentorship Program

Education

• Sonoma State University

  Bachelor of Arts, English

Skills

• Marketing Strategy
• Customer Satisfaction
• Outlook
• Microsoft Office
• Sales
• Social Networking
• Salesforce.com Administration
• Analysis
• Sales Operations
• Customer Service
• Salesforce.com
• Spreadsheets
• Event Management
• Quickbooks
• Wineries
• Project Management
• Direct Sales
• Microsoft Word
• Certified in Microsoft Office 2010
• Inventory Management
• Account Management
• Writing
• Social Media
• Online Marketing
• Forecasting
• Contract Management
• Excel
• Wine Education
• Wine Sales
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Retail
• Customer Relations
• Marketing
• Public Speaking
• Customer Relationship Management (Crm)
• Event Planning
• Html
• Business Analysis