Brenda Andrews Lazarus

About Brenda Andrews Lazarus

Training & Development Manager with 25+ years of experience in facilitation, training strategy, leadership development, career development, project management, and university department director. Energetic, creative, thoughtful leader who wants to be a part of telling a great story leveraging heritage, company culture, brand messaging, and focused on guest service and guest experience. Extensive experience successfully leading teams, designing learning & development programs, and managing multi-million dollar operational & marketing budgets. Authentic leader recognized for building partnerships and coaching others to their highest potential. Extensive experience in the following areas: • Organizational Development Consultant - Developing learning curriculum to engage and enhance employee growth• Training Design/Facilitation for On the Job Training & Leadership Development• Developing multimedia Company Orientation to be delivered virtual or in-person• Internship/Apprenticeship Creation & Development• Recruitment/Recognition/Retention• Organizational Change/Development• Diversity, Equity, and Inclusion Training/Facilitation• Employee Relations/Engagement• Performance Management/Accountability• Policy Writing/Revision• Developing/Delivering Training in English & Spanish• Translating Operations Experience into Being a Great Support Partner• Leadership/Management Coaching & Team Development• Compliance Training & Systems Conversion (POS, LMS, etc)Experience Supporting Lines of Business including:• Shipping & Transportation (HR, IT, Billing, Client Services, Operations, Marketing, Continuous Improvement, Quality, Linehaul)• Food & Beverage (QSR, FSR, FOH, HOH)• Banquets, Catering, Room Service• Hotels/Lodging (Front Desk, Guest Services, Concierge, Bell/Valet, Housekeeping, VIP Services, Recreation, Phone Center/Reception)• Security Operations• Registered Nurses, EMTs, Firefighters• Retail Operations

Experience

1. Manager of Learning & Development

   Daylight Transport

   Apr 2021 — Present · CA, US

   Lead company learning and training strategy from onboarding/orientation through executive leadership development. Focus on people development and corporate culture synergy. Partner with entire organization from operations to marketing to billing to support functions. Researched, vetted, and implemented new LMS with content curation. Develop content and learning curriculum for all lines of business. Produce corporate training and company culture videos to enhance engagement. Created Daylight University (LMS, Leadership Development, New Leader Training) as umbrella to all learning and development at Daylight. Proud to be part of a team focused on LEARN INNOVATE SUCCEED!

Education

• Western Illinois University

  Master of Science - MS

• San Diego State University

  Bachelor of Arts - BA

Skills

• Public Speaking
• Event Planning
• Leadership Development
• Recruiting
• Customer Service
• Resume Writing
• Organizational Development
• Social Networking
• Team Building
• Marketing
• Team Leadership
• Leadership
• Event Management
• Instructional Design
• Strategic Planning
• Teaching
• Training
• Coaching
• Social Media
• Marketing Strategy
• Community Outreach
• Staff Development
• Volunteer Management
• Nonprofits
• Workshop Facilitation
• Fundraising
• Microsoft Office
• Public Relations
• Higher Education
• Program Development