Brenda R.
Guest Experience Manager @Fletcher Jones Toyota of Carson
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WORK HISTORY
Guest Experience Manager @Fletcher Jones Toyota of Carson
EDUCATION
Santiago Canyon College
Associate of Arts - AA
SKILLS
ABOUT BRENDA R.
With over seven years of progressive experience in the automotive industry, I am a results-oriented training and management professional who drives company growth through strategic management and visionary leadership. I currently work as a Guest Experience Manager at Fletcher Jones Toyota of Carson, where I oversee the customer service and relations department and ensure the highest level of satisfaction and retention. My core competencies include customer relationship management (CRM), social networking, and business development. I have a proven track record of increasing customer loyalty, referrals, and repeat business by creating and implementing effective CRM strategies and processes, as well as providing exceptional service and communication. I also work with both B2C and B2B customer base and foster strong relationships with key stakeholders and partners. My mission is to deliver excellence and value to every guest and make a positive impact on the company and the community.
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