Brenda-Gail Taylor

About Brenda-Gail Taylor

As a Technical Writer at Procore Technologies, I specialize in creating clear, user-focused content that empowers construction professionals to navigate and maximize our cloud-based management platform. With over 10 years of writing and editing experience, I’ve crafted a wide range of content—from help guides and SOPs to blog posts, tutorial scripts, FAQs, and internal communications.I hold master’s degrees in both Education and English Language & Literature, along with certifications in UX Design and Teaching. My passion lies in making complex technical information accessible, actionable, and engaging for diverse audiences.Prior to Procore, I served as a Communications and Training Specialist for the City of Memphis, where I developed training materials, infographics, and slide decks to support citywide IT initiatives. I bring a collaborative spirit, strong research and project coordination skills, and a deep commitment to clear, purpose-driven communication that enhances user understanding and confidence.

Experience

1. Technical Writer

   Procore Technologies

   Nov 2022 — Present

   As a Technical Writer at Procore Technologies, I specialize in transforming complex construction software functionalities into clear, actionable, and user-friendly documentation that empowers construction professionals. My work directly contributes to Procore users\' efficiency and success by bridging the gap between sophisticated technology and practical application.My recent accomplishments include:Spearheading the content build-out for Procore Analytics 2.0: I meticulously organized the landing page and authored comprehensive tutorials and detailed release notes. This initiative significantly improved user comprehension and adoption of crucial analytics capabilities.Developing critical support documentation across key product areas: I\'ve covered essential features and workflows for:ERP & 3rd-Party Integrations: Ensuring seamless data flow and user understanding for integrated financial and operational systems.Quality & Safety Tools: Providing clear guidance for vital project quality and safety management.PM Core Tools: Documenting foundational project management functionalities that are central to Procore\'s platform.A cornerstone of my approach is deep collaboration with cross-functional product teams. I consistently partner with product managers, product engineers, and other key stakeholders to gather accurate information, validate content, and ensure our documentation is aligned with product development and user needs.Beyond written content, I\'m passionate about direct user enablement. I\'ve served as an instructor for a pilot training course on the Procore RFI tool, helping users master essential communication workflows and fostering deeper platform adoption.My commitment is to delivering high-quality, impactful documentation that not only informs but also elevates the overall user experience for Procore\'s global clientele.

Education

• Western Illinois University

  Master of Arts - MA, English Language and Literature, General

  2006 — 2007

• Southern Illinois University, Carbondale

  Bachelor of Science (B.S.), Journalism

  1998 — 2002

• Grand Canyon University

  Master of Education (M.Ed.), Secondary Education and Teaching

  2015