Brenda
- Role
- Customer Service Specialist at Public Consulting Group
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Brenda
Has juggled multiple projects/responsibilities, collaborated with, negotiated with, directed, or served over colleagues, clients, staff: laser focused on the big-picture yet ensuring detail follow-through. Quickly learns new skills to apply them effectively and train others. Through active listening, innovative solutions, and careful follow-up, achieved top 20 U.S. kitchen sales in nationwide outlet, and directed projects that garnered 31 publications and 7 awards. Core Competencies: • Customer service: troubleshooting, sales, listening, patience, demonstrating empathy, CRM/client relationship management • Project management: planning, strategy, budgeting, scheduling, procurement, collaboration, organization, correspondence, reporting • Team leadership: motivating, modelling, conflict resolution, communication, negotiation, team-building, supervision, training Technical Skills: XenCall; MS Office 365: Dynamics CRM, Five9, Word, PowerPoint, Excel, Outlook; Adobe CS: Illustrator, Photoshop, InDesign; Google: Research, Docs, SketchUp; QuickBooks
Experience
Customer Service Specialist
Mar 2021 — Present · MA, US
Helping Masshealth administrators and clients with accessing care for persons with disabilities.
Education
University of Massachusetts Dartmouth
105 credits completed, Studies in Visual and Written Communications
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