Brenda Zamora Madrid

Billing Operations Manager @Advekit

US

Managed comprehensive office operations, including preparing operational and acquisition reports, facilitating therapist registrations, and overseeing insurance verification procedures to streamline workflow and optimize efficiency. Analyzed accounts receivable (AR) reports to identify trends in collections, denials, and unbilled claims, and developed strategic solutions to optimize collections, increase cash flow, and reduce outstanding claims. Successfully resolved longstanding unpaid claims by conducting detailed reviews, submitting reconsiderations and appeals, and achieving a 45-day reduction in claim resolution cycle time.Supervised and coordinated all billing operations and claims submission processes, ensuring accuracy, regulatory compliance, and adherence to HIPAA standards. Designed and implemented comprehensive policies and procedures to safeguard sensitive and confidential information, maintaining full compliance with state and federal regulationsServed as the primary liaison for managing and resolving customer service escalations, ensuring prompt and professional resolution with a focus on customer satisfaction and efficiency.

West Los Angeles College

Medical Billing Certification

Glendale Community College

Associate's degree

Bryman College

Business Management Certification

Culver High School

High School