Brenda Wright
Logistics & Customer Support
- Role
- Sales & Service Operations Analyst at Thermo Fisher Scientific
- Location
- Hillsboro, OR, US
- LinkedIn followers
- 500 followers
About Brenda Wright
Extensive experience in Customer Support, Sales Support, Order Management and Logistics with the goal of supporting business units with responsibility for revenue.• Support Sales by generating customer projected forecasting and presentations to customer for commitment.• Strong communication skills in building and maintaining customer relationship.• Strong ERP knowledge (Oracle, SAP) with input of items, pricing and material requirements ensuing that planning orders and customer orders are placed correctly. Also proven skills in suggesting and implementing improvements.• Extensive knowledge with SalesForce.com & SharePoint (data integrity, reporting, importing, mass mailing, dashboards along with configuration changes to record management.• Highly motivated and results oriented, with experience in both individual and team environments. • Outstanding customer satisfaction (internal and external) through excellent communication skills with various levels of people within an organization, from individual contributors to the VP level.• Proven ability in cross-functional meeting management, goal setting to meet timelines, problem solving, and quote management. • Strong material planning & scheduling, including material analysis and consumption analysis in Supply Chain which includes monitoring and tracking material database accuracy between mfg. and customers.• Proven success in development and implementation of business processes and procedures.• Process material orders to be placed on factory for build plan to support standard and expedite requirements.• Assist accounting with invoicing and material shipment discrepancies to/from customer’s site.
Experience
Sales & Service Operations Analyst
Sep 2016 — Present · Hillsboro, OR, US
Skills
- Team Leadership
- Erp
- Sap
- Account Management
- Cloud Computing
- Enterprise Software
- Business Development
- Crm
- Sales Operations
- Professional Services
- Contract Negotiation
- Operations Management
- Voip
- Sales Process
- Product Management
- Cross-Functional Team Leadership
- Databases
- Telecommunications
- Analysis
- Project Planning
- Supply Chain
- Salesforce.com
- Logistics
- Customer Satisfaction
- New Business Development
- Process Improvement
- Management
- Team Building
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