Brenda Stewart
Customer Care Manager @ Toast | Team Leadership, Customer Journey
- Role
- Customer Care Manager at Toast
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Brenda Stewart
Toast empowers the Care Support Team to deliver exceptional customer experiences through innovative leadership and structured collaboration. As Customer Care Manager, responsibilities include managing the customer journey, implementing process improvements, and prioritizing team well-being across multiple locations. The role emphasizes technical troubleshooting, productivity enhancement, and the adoption of new product knowledge to ensure streamlined operations and satisfied customers. With over nine years of leadership experience, the focus remains on mentoring, relationship building, and operational excellence. By leveraging data-driven insights and fostering cross-functional partnerships, efforts contribute to policy optimization and risk reduction in a dynamic service environment. The mission is to enable teams with tools and strategies to surpass organizational goals while delivering outstanding results.
Experience
Customer Care Manager
Nov 2022 — Present · Omaha, NE, US
Led a team of 10-12 analysts to enhance customer experience for live Toast customers.• Collaborated with cross-functional teams to streamline processes.• Developed agents using key performance metrics to track team success, driving accountability and continuous improvement in customer satisfaction.
Education
University of Nebraska-Lincoln
Business Administration and Management, General
1988 — 1990
Dale Carnegie Training
Certification, Business and Social Skills
2019 — 2020
Iowa State University
Counseling Psychology
1986 — 1988
University of Phoenix
Business Administration, Management and Operations
2013 — 2015
Skills
- Powerpoint
- Microsoft Excel
- Microsoft Powerpoint
- Crm
- Business Process Improvement
- Leadership
- Training
- Customer Satisfaction
- Customer Experience
- Creative Solutions
- Teamwork
- Team Management
- Customer Service
- Collaborative Problem Solving
- Strategic Planning
- Microsoft Word
- Management
- Team Building
- Team Leadership
- Direct Sales
- Customer Relationship Management (Crm)
- Inventory Management
- Job Coaching
- Process Improvement
- Microsoft Office
- Sales
- Interviews
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