Brenda Santoyo
Regional Customer Success Manager @Cyara
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WORK HISTORY
Regional Customer Success Manager @Cyara
San Francisco, CA, US
Cyara is the world\'s leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.
EDUCATION
California State Polytechnic University-Pomona
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
SKILLS
ABOUT BRENDA SANTOYO
Responsible for all aspects of customer success and retention, this includes client engagement, adoption, expansion, and renewals. I establish relationships with each client and drive value. I work with clients to establish critical goals and help clients in achieving them. I advocate clients needs/issues across departments and program manage account escalations.
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