Brenda Rhoten
Certified Massage Therapist @Saratoga Hot Springs Resort
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WORK HISTORY
Certified Massage Therapist @Saratoga Hot Springs Resort
EDUCATION
Center for Massage & Natural Health
Massage Therapy/Therapeutic Massage
East Tennessee State University
Bachelor of Commerce - BCom, Education
ABOUT BRENDA RHOTEN
I help boutique hotels and resort spas deliver a consistently five-star guest experience, without the overhead (or stress) of a formal rating program by reducing service variance: the small inconsistencies that show up in reviews and quietly cost revenue.My work focuses on the guest journey from booking to close-out: transitions, spa flow, scripting, sensory readiness, timing discipline, and service recovery.Entry offer: 48-Hour Reputation & Consistency Audit (scorecard + Top 10 fixes + 30-day plan).Based in Wyoming; available for on-site paid guest audits.If you’re seeing “it depends who you get” in reviews, message me “AUDIT” and I’ll send the overview.
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