Brenda Monk

Member Relations Engagement Manager @Central 1

Lethbridge, AB, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Feb 2023 — Present

Member Relations Engagement Manager @Central 1

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Vancouver, BC, CA

EDUCATION

N/A

Institute of Canadian Bankers

Investment Funds Course

2011 — 2014

Athabasca University

MBA, Leadership

2000 — 2003

British Columbia Institute of Technology

Financial Management

SKILLS

Commercial LendingRisk ManagementTrainingMortgage LendingProcess ImprovementTeam BuildingLoansCustomer SatisfactionCoachingWealth ManagementProject PlanningCustomer ExperiencePerformance ManagementEmployee EngagementFinancial ServicesLeadershipManagementRetail BankingSalesBusiness Process ImprovementCrmBankingPortfolio ManagementRelationship ManagementCreditInvestmentsCredit AnalysisChange ManagementStrategyResidential MortgagesMutual FundsRefinanceCall CentersBusiness Planning

ABOUT BRENDA MONK

With a passion for customer experience and employee engagement I have transformed the business units I have led. I have 20 + years credit union managment experience including managing community branches, leading customer experience intiatives across a 60 branch network. I have repeatedly increased employee engagement and customer satisfaction metrics well above company averages while meeting financial goals. Specialties: People Leadership Change Management Employee Engagement Customer Experience CRM (Customer Relationship Management)

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