Brenda Mercado Baez
Program Director | Healthcare Technology | Driving Client Success and Operational Excellence
- Role
- Client Success Manager at Nascate
- Location
- Sanford, FL, US
- LinkedIn followers
- 500 followers
About Brenda Mercado Baez
Results-driven professional with expertise in process implementation, quality assurance, project management, and case analysis in fast-paced environments. Skilled in managing caseloads, training peers, and delivering impactful presentations. Bilingual in English and Spanish, with a focus on coaching, negotiation training, and process improvement. Committed to delivering efficient, effective solutions.
Experience
Client Success Manager
Jul 2022 — Present
Manage relationships with key stakeholders (payers, community health organizations, state entities)- Collaborate with client teams to provide strategic insights, recommendations, and ongoing support- Prepared executive-level presentations to communicate operational progress, and value propositions.
Education
Florida’s Department of Elder Affairs
701B Comprehensive Certification
The College of Saint Rose
MBA, Business Administration
2009 — 2013
Binghamton University
Bachelor of Arts, Sociology
2005 — 2008
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