Brenda Hickman

About Brenda Hickman

Experienced Business Advisor with a demonstrated history of working in the information technology and services industry. Skilled in: HCFAICD-9, ICD-10ManagementSoftware DocumentationBusiness Process ImprovementStrong information technology professional with a Bachelor of Business Administration (B.B.A.) focused in Business Administration, Management and Operations from The University of Texas at Arlington.

Experience

1. Business Analyst

   Optum

   May 2022 — Present · US

   Onboard new customerso Provide submitter system demoo Work with related teams to set up new customers in the systemo Assist with API builds during implementationo Trouble shoot transaction issues – debug JSON and X12 transaction formatso Assist customers with X12 translation to API formato Provide proactive customer follow up to move projects forward• Direct customer interaction along with technical research and assistance related to API/EDI transaction development and monitoring.• Ensures all electronic transactions supporting business processes can be completed

Education

• The University of Texas at Arlington

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

Skills

• Healthcare Information Technology
• Analysis
• Pl/Sql
• Business Analysis
• Change Management
• Management
• Icd-9
• Xcelys
• Process Improvement
• Disability Insurance
• Hcfa
• Requirements Analysis
• Integration
• Cpt
• Software Documentation
• Ub92
• Sharepoint
• Hcpcs
• Hipaa
• Citrix Metaframe
• Business Process Improvement
• Xml Schema
• Edi Ansi X12