Brenda Flores

WORK HISTORY

ABOUT BRENDA FLORES

Dedicated Operations professional with over 14 years in Billing/Operations Management, assertive and enthusiastic, with extensive knowledge of process optimization, credit & collection, financial planning & reporting, and risk management, with an unsurpassed work ethic. A results-oriented business professional with proven abilities in planning, project management, improving the efficiency of operations, team building and detailing project information to determine effective processes for operations. Adept in diverse industries, business-to-business and consumer collections management, accounts receivables, vendor relations, and strategic planning focusing on third-party insurance and government reimbursement collections, reimbursement, f and client support. Expertise in accounting principles, accounts payable & receivables, credit risk assessment and recognition of supporting outstanding customer service principles. Prepare detailed statistical billing and collection reporting. Monitor Pars, denials, rejections, and unpaid claims for DME CPAP, supplies, and home sleep studies Create and edit KPIs, QMIs, and multi-media visual aids. Virtually and remotely managed employee team building, coaching, training, and performance improvements. Managing daily oversight from patient intake to the insurance Billing and Patient Collections Departments. Closely monitor outstanding accounts receivables, denials, Pars, reconsideration, and rejections. Closely reviewed outstanding accounts receivables and created detailed statistical reports for logistics, billing receivables, and trend reporting. Deliver improvements to team processes and procedures through management initiatives. Strong account management skills with extensive knowledge in accounts reconciliation and cash application, credit accounts set up determine credit worthiness of customers and recommend credit limit to management. With proven records of individual and team achievements, creates successful teams by focusing on accountability, processes and technology. Providing leadership emphasizing continuous improvement and teamwork. Transparency is the focus on understanding the BIG picture to help everyone work towards the goal. SPECIALTIES: Collection Specialist, Technical Support, Account Manager, Account receivable, Administrative Assistant, telecommunication, Customer Service, Analyst, Account Management, Billing, Customer Service, Human Resources, Kronos, Management, Office Management, Risk Management, Team Building