Brenda Chapman
Customer Service Manager @ITW Pro Brands
Kansas City, MO, US
EMAILS
b•••••••@itwprobrands.com
MOBILE NUMBERS
+18•••••••62
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WORK HISTORY
Apr 2022 — Present
Customer Service Manager @ITW Pro Brands
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Olathe, KS, US
Lead two customer service teams, one in Olathe, KS and one in Tucker, GA concentrating on providing exception service to our customers, standardizing processes across locations, and increasing value add tasks.
EDUCATION
N/A
Des Moines Area Community College
Associates, Fashion Merchandising
1998 — 1999
MidAmerica Nazarene University
Bachelors, Organizational Leadership
SKILLS
Customer ServiceTrainingBudgetsPublic SpeakingTeam ManagementForecastingMicrosoft OfficeSalesBusiness Process ImprovementInterviewsLeadership DevelopmentEvent PlanningStrategic PlanningEmployee RelationsSourcingTeam BuildingManagementMicrosoft WordTeam LeadershipProblem SolvingOperations ManagementRecruitingMicrosoft ExcelNegotiationInterviewingCritical ThinkingProcess ImprovementInventory ManagementCoachingRetailCustomer RelationsMarketingSales ManagementMarketing StrategyDirect SalesHuman ResourcesLeadershipMerchandisingSocial NetworkingAccount Management
ABOUT BRENDA CHAPMAN
Results oriented Customer Service Leader with a demonstrated history of working in a…
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