Brenda Carlson
Managing Director of Operations @BI WORLDWIDE
Minneapolis, MN, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2013 — Present
Managing Director of Operations @BI WORLDWIDE
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Day to day management of BIW participant services facility. Strategic planning and implementation to maintain critical services covering program support, redemption and ongoing administrative support for client programs. Establish KPI\'s for process administration, program and platform implementation and ongoing support; as well as reward redemption services for BIW client programs in the US and Canada.
SKILLS
Customer EngagementCustomer Relationship Management (Crm)Project ManagementEvent ManagementAccount ManagementLeadershipTeam LeadershipAnalytics20 Years Customer Service/Contact Center ManagementStrategic PartnershipsCrmInfrastructureB2bTrain the TrainerStrategyIntegrated MarketingNew Business DevelopmentCustomer ServiceTeam BuildingDirect MarketingTrainingSupply ManagementIncentive ProgramsLead GenerationOperations ManagementContinuous Process ImprovementLoyalty MarketingProficient Project ManagerManagementBusiness Process ImprovementEmail MarketingProgram ManagementCall Center AdministrationClient RelationsStrategic PlanningMarketing CommunicationsProcess Flow DocumentationCross-Functional Team LeadershipMarketing StrategyDigital Marketing
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