Breen Kristjansson
Sr Manager, Client Success @Benevity
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WORK HISTORY
Sr Manager, Client Success @Benevity
Lead a team of CSMs overseeing a portfolio of 45+ highly engaged enterprise clients, focusing on NRR and strategic account planning.* Navigate executive relationships both internally and externally to proactively grow client partnerships and manage nuanced escalations.* Drive account growth outcomes through higher product adoption, creating Raving Fans of Benevity (RFOB), and reducing churn.* Coach team members in business acumen, negotiation, and strategic consulting to maximize client ROI and adoption.
EDUCATION
Western Governors University
Bachelor of Science, Business Administration and Management, General
SKILLS
ABOUT BREEN KRISTJANSSON
Collaborative and ethical leader with over 20 years of experience in leading and empowering high-performing and client-centric teams. I am committed to ensuring that every organization receives the exceptional service, strategic advocacy, and innovative support they expect from their SaaS business partner. Expert in the full client lifecycle; leveraging a deep background in pre-signature strategy and SOW development to drive enterprise client onboarding and long-term strategic success. Proven track record of maintaining 96% retention rates and achieving elite-level team NPS scores (9.4/10) by fostering a culture of innovation, accountability, and a people-first leadership philosophy.
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