Brenna Gordon
Account Manager Onboarding Specialist Customer Support Team Leader @Ushealth Group
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WORK HISTORY
Account Manager Onboarding Specialist Customer Support Team Leader @Ushealth Group
Asheville, NC, US
Account Manager | Onboarding Specialist | Customer Support | Team Leader Promoted to Team Leader within a short timeframe and received the prestigious Top Specialist of the Year recognition for outstanding performance, ranking among the top of all account managers. Used best practices to oversee a large account portfolio and drive up to 15% in annual recurring revenue (ARR), becoming a valued resource for selecting customized solutions, maximizing benefits, and ensuring seamless plan adoption within a highly competitive and volatile market. Achieved a top-quartile renewal rate of 91% and upheld the highest division-wide retention rate (93%), earning a reputation for a constant client focus and exceptional knowledge; trained and mentored a 15-person team, guiding them to a #2 divisional ranking as an expert in industry trends and healthcare
EDUCATION
Conservatory of Recording Arts and Sciences
Audio
State University of New York College at Buffalo
Communication and Media Studies
ABOUT BRENNA GORDON
I’m a dedicated customer success professional showcasing 13+ years of achievements in…
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