Brenna Gordon
⭐ Customer Success ⭐ Account Management ⭐ Onboarding ⭐ SaaS Sales ✔️ Remote Work ✔️ SaaS ✅ Trusted Client Advisor ✅ Relationship Building ⬆️ Metrics & KPIs ⬆️ Consultative Methods 🏆 Apple 🏆 USHEALTH
- Role
- Account Manager Onboarding Specialist Customer Support Team Leader at Ushealth Group
- Location
- Asheville, US
- LinkedIn followers
- 500 followers
About Brenna Gordon
I’m a dedicated customer success professional showcasing 13+ years of achievements in…
Experience
Account Manager Onboarding Specialist Customer Support Team Leader
Nov 2016 — Present · Asheville, NC, US
Account Manager | Onboarding Specialist | Customer Support | Team Leader Promoted to Team Leader within a short timeframe and received the prestigious Top Specialist of the Year recognition for outstanding performance, ranking among the top of all account managers. Used best practices to oversee a large account portfolio and drive up to 15% in annual recurring revenue (ARR), becoming a valued resource for selecting customized solutions, maximizing benefits, and ensuring seamless plan adoption within a highly competitive and volatile market. Achieved a top-quartile renewal rate of 91% and upheld the highest division-wide retention rate (93%), earning a reputation for a constant client focus and exceptional knowledge; trained and mentored a 15-person team, guiding them to a #2 divisional ranking as an expert in industry trends and healthcare
Education
Conservatory of Recording Arts and Sciences
Audio
State University of New York College at Buffalo
Communication and Media Studies
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