Bree Hontz
Global Program Manager | Learning & Development Leader | Driving Strategic Training, Onboarding & Operational Excellence
- Role
- Global Technical Learning Expert - Microsoft Escalations at TeKnowledge
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Bree Hontz
Global Program Manager with 15+ years of experience in customer experience and 4+ years…
Experience
Global Technical Learning Expert - Microsoft Escalations
Feb 2023 — Present · Colorado Springs, CO, US
Designed and maintained scalable onboarding content across multiple Microsoft escalation lines, enhancing new hire readiness through hands-on, job-specific learning paths.Collaborated with global SMEs and Team Leads to develop targeted training content aligned with evolving business needs and customer expectations.Analyzed new hire performance metrics to identify knowledge gaps and proactively implemented data-driven learning interventions.Built and managed 90-day continuous learning roadmaps to close skill gaps, accelerate ramp-up time, and improve early-stage team performance.Acted as a liaison between Tek Experts and Microsoft to align training initiatives with platform updates and business changes, ensuring seamless knowledge transfer.Successfully supported the launch of four new lines of business within Microsoft Escalations across multiple global sites, ensuring consistent program quality and operational readiness.Delivered regular stakeholder updates to maintain transparency, track learning program progress, and support strategic alignment across global sites.
Education
University of Colorado Colorado Springs
Bachelor of Arts - BA, Business, Management, Marketing, and Related Support Services
Rutgers University–New Brunswick
Coursework in Marketing/Management., Marketing/Management
Hillside High School
Highschool, Digital Communication and Media/Multimedia
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