Breanna B.
Associate Program Manager @BookNook 📚
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WORK HISTORY
Associate Program Manager @BookNook 📚
Own end-to-end onboarding, implementation, and delivery for enterprise and SMB tutoring programs, acting as a strategic, consultative partner to districts and school sites.• Manage structured program rollout plans, communication strategies, professional learning support, and risk tracking using Asana and Trello to ensure on-time delivery.• Collaborate cross-functionally with Implementation, Engineering, Product, Sales, and Customer Success teams to support launches, renewals, and long-term customer success.• Serve as the primary point of contact and escalation lead during implementation, navigating complex stakeholder conversations to achieve optimal outcomes.• Drive continuous improvement by applying project management best practices, streamlining workflows, and aligning delivery with customer and business goals.• Partner with Engineering and Product teams to ensure accurate student rostering, data integration, and platform functionality across all customer deployments.
EDUCATION
ABC Secondary School
High School Diploma, General Studies
University of the People
Associate of Science - AS, Business Administration, Management and Operations
ABOUT BREANNA B.
My mission is to elevate organizations to new heights through exceptional client relations and personalized service. With over a decade of experience in client care and leadership, I bring a powerful blend of expertise, innovation, and passion to every opportunity.I thrive in fast-paced environments and excel under pressure, consistently delivering results that drive growth and satisfaction. My approach is rooted in building strong, lasting relationships and understanding the unique needs of each client, ensuring tailored solutions and exceptional outcomes.Key Skills & Expertise Client Relationship Management Strategic Leadership Problem Solving & Innovation Exceptional Service Delivery Adaptability & High-Pressure Performance Growth-Oriented MindsetLet’s connect!
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