Breanna Becks
Analyst at Carmax Customer Relations
- Role
- Customer Relations Analyst at CarMax
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Breanna Becks
A candidate with strong organizational skills, dependability, and attention to detail. I…
Experience
Customer Relations Analyst
Sep 2022 — Present · US
Coordinated cross-functional teams nationwide to develop personalized solutions supporting our customers and brand. These resolutions help to improve CarMax\'s image and increase customer retention and growth. Collaborated with departmental leaders, 240 dealerships, and consumers to identify areas for improvement in business operations to adapt to consumer needs and drive positive change.With precision and attention to detail, I systematically documented all customer information in SalesForce to facilitate the efficient handling of cases by the team.Prioritizing customer service by actively listening to their concerns and prioritizing their needs. I excel at building client relationships through prompt responses, practical solutions, and consistent communication.Meticulously maintained comprehensive records of confidential client data, encompassing sales agreements, detailed notes on client interactions, and all other pertinent information.Ensured that a consistent and unified message was conveyed in all our partnerships and conflict resolution procedures, whether speaking internally or representing CarMax to external sources.Adapted to shifts in the business landscape, seamlessly integrating upgrades to infrastructure, systems, policies, and external alliances.
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