Bre Barnes

About Bre Barnes

Industry expert with combined service in Social Media Marketing, Reputation Management…

Experience

1. Social Media Supervisor

   Floor & Decor

   Apr 2021 — Present

   The SMS supports day-to-day content publication strategy, content creation, and management of the online community across all digital channels. That will affect customer service experience on social media channels and monitor these channels by utilizing strong writing and research skills. This position is perfect for career-driven individuals who are looking to develop their leadership skills and grow with the company This position is also responsible for identifying trending topics, news mentions, influencer activity, and brand reputation across social media channels. The SMS responsible for operational strategy, ensure a high level of customer satisfaction and maintain consistent customer experience practices to promote positive customer retention. In support of branded Floor and Decor’s (F&D) channels, the SMS will be responsible for monitoring and strategic initiatives supporting F&D’s brand via social channels and responding to consumers\' positive/negative interaction, questions with resolutions. The SMS must have strong analytical problem-solving skills and a passion for turning data into actionable awareness. Proactively manage social media communities across multiple channels appropriate responses in a timely matter.