Brayden Rowley

About Brayden Rowley

As a Strategic CX, Employee Experience, and AI Advisor at Zendesk, I partner with enterprise brands to help them transform their customer experience, employee experience strategies, and digital engagement through the power of unified, data-driven insights.In today’s fast-paced, digital-first world, delivering exceptional customer experiences requires more than just a good product or service—it requires the ability to understand your customers in real-time, deliver personalized messaging at scale, and make data-driven decisions that drive growth. That\'s where Zendesk comes in.I help organizations leverage Zendesk’s all-in-one CX platform to break down silos, gain a 360° view of their customers, and engage with them across every touchpoint—social, messaging, care, internal comms, and more. By combining AI, automation, and advanced analytics, I enable brands to create more meaningful, personalized interactions that build trust, loyalty, and lasting customer relationships.Whether you\'re looking to streamline your customer service operations, optimize your employee service, or unlock new automations and insights with AI, I’m here to help you navigate this journey and deliver measurable results that move the needle.Let’s connect if you\'re looking to innovate, transform your CX strategy, and drive sustainable growth with cutting-edge technology and a customer-first approach.

Experience

1. Cx & Ai Strategist Enterprise Accounts

   Zendesk

   Jan 2025 — Present

Education

• Utah Valley University

  Business Administration and Management, General

  2011 — 2014