Ravichandra Reddy B
Business Operations Delivery at Accenture driving global client delivery
- Role
- Business Operations Delivery (F & a) at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Ravichandra Reddy B
As a leader in Business Operations Delivery at Accenture with over three years of…
Experience
Business Operations Delivery (F & a)
Aug 2021 — Present · Bengaluru, IN
Manage teams in India (Bangalore, Hyderabad, Gurugram), APAC, EMEA, LATAM, NAEnsure noiseless client delivery globally and make sure that the SLA and other metrics are met.Work closely with the client contact and ensure zero noise in terms of process, delivery, people, and other ad-hoc tasks (the team works on client contracts globally and support is provided through client tools, email, chat, and calls)Drive the process improvements/ transformation, and provide benefits to the project and to the clients.Ensure there are no open roles and 100% billing at any given point.Accountable for forecasts, capacity planning, BCP, and recognitions.Take care of the WBRs and MBRs with the clients.Drive mental wellness activities across all towers to ensure the team\'s mental well-being.Crosstrain resources across workflows to handle peaks.Drive the growth and development plan for all the team members.Ensure meritocracy and unbiased team culture
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