Brant K.
Senior IT Support Technician onsite at Morgan Stanley
- Role
- Senior IT Support Technician Onsite at Morgan Stanley at Infosys
- Location
- Paterson, NJ, US
- LinkedIn followers
- 500 followers
About Brant K.
Multi-vendor, CompTIA and Microsoft Certified Technician with extensive experience in…
Experience
Senior IT Support Technician Onsite at Morgan Stanley
Apr 2025 — Present · New York, NY, US
Primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.• Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution Service Level Agreements, logging daily activities and documenting solutions using ServiceNow.• Responsible for quickly and proactively gaining an understanding of the client\'s business problems and delivering solutions and recommendations to resolve them.• Provide break/fix solutions for Firm hardware issues, including: HP desktop PC\'s and Lenovo/HP laptops in a timely manner.
Skills
- Hp Eva
- IT Operations
- Incident Management
- Hp Proliant
- Disaster Recovery
- Technical Support
- Hardware Diagnostics
- Windows 7
- San
- Hp Blade
- Printers
- Network Administration
- Blackberry
- Hardware
- Windows Xp
- Workstations
- Laptops
- Windows Xp Pro
- Data Center
- Hardware Support
- Dell Computers
- Public Speaking
- Hp Server Hardware
- Computer Hardware
- Help Desk Support
- Blackberry Enterprise Server
- Enterprise Software
- Storage Area Networks
- Software Installation
- Operating Systems
- Computer Maintenance
- Servers
- Windows
- Computer Repair
- Vitalqip
- Hardware Installation
- Troubleshooting
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