Brant Blomberg
Techie masquerading as a Foodie
- Role
- Customer Support Specialist at PerfectServe
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Brant Blomberg
Work In progress. Seeking new opportunities in the tech field and learning more about cybersercurity
Experience
Customer Support Specialist
Mar 2019 — Present · Knoxville, TN, US
PerfectServe’s Specialists are responsible for supporting and delighting PerfectServe clients. As part of the Help Center team, a Specialist will responds to incoming client communications to train our clients and troubleshoot their issues. Additionally, Specialists intelligently apply the PerfectServe platform to optimize complex clinical workflows. This position requires the ability to prioritize and manage several tasks simultaneously, in a fast-paced environment. Key Responsibilities: Consistently exceed client expectations Field incoming client communications via phone and email Train clients to manage their applications via PerfectServe web, phone and mobile interfaces Apply an expert understanding of PerfectServe’s technology to meet the communication workflow needs of our clients Troubleshoot problems to determine root causes and implement solutions Address clients’ complaints to provide best possible solution Implement all solutions with the highest level of quality to ensure safe, efficient, and effective clinical communications
Education
Auburn University
Bachelor of Business Administration - BBA, Human Recsources/Economics
2006 — 2011
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