Branson Dsouza

About Branson Dsouza

Hello! I am Branson Canute D\'Souza, a seasoned Business Strategist with over 18 years of…

Experience

1. Senior Manager - Project Management (Sr Pm Team Lead)

   Lionbridge

   Aug 2023 — Present · Mumbai, IN

   In my current role, I lead project operations across the DACH, BRU, and NORDICS regions, managing a team of over 85 professionals. I focus on delivering $32M+ in annual revenue while ensuring that we consistently meet ICOS, Customer Margin, and Variance targets. I\'m scaling up and implementing an intelligent vendor management process that automates job assignments, achieving a 22% reduction in turnaround time. Additionally, I oversee onboarding operations for new accounts, ensuring a 100% go-live success rate across multiple enterprise accounts. My role also involves conducting root cause analysis and implementing corrective actions to enhance operational efficiency.Achievements: I have successfully directed GenAI-led automation initiatives that reduced manual processes by 30%, significantly improving data-driven decision-making and overall team productivity. I also enhanced resource utilization, resulting in a 12% increase in delivery readiness during peak demand periods. My contributions to RFP/RFQ solutioning efforts have led to new business wins worth millions of dollars, and I launched a structured performance coaching framework that reduced attrition among mid-level project managers by 18% year-over-year.

Education

• IBS Mumbai

  Masters of Business Administration, Management, Marketing & Finance

  2004 — 2007

• St. Anthony's High School

  Secondary School Certificate, English, Mathematics, Social Science, Hindi and Marathi

  1987 — 1995

• Mumbai University Mumbai

  B. Com, Accountancy, Management & Human Resource Development, Export Marketing, Tax & Economics

  2000 — 2003

• St. John the Evangelist High School

  SSC, English, Hindi, Match, Science..etc

  1995 — 1998

• APTECH Computer Education

  Project Management, Project Management

  2008 — 2008

Skills

• Risk Management
• Team Management
• Program Management
• Strategic Planning
• Problem Solving
• Business Planning
• Operations Management
• Process Improvement
• Six Sigma
• Service Delivery
• Customer Service
• Content Management
• Business Analysis
• Process Management
• Production Management
• Scheduling
• Business Management
• Call Centers
• Business Development
• Publishing
• Quality Assurance
• Bpo
• Quality Management
• Management
• Team Building
• Customer Support
• Analysis
• Continuous Improvement
• Performance Management
• Crm
• Content Development
• Coaching
• Team Leadership
• Business Process Improvement
• Customer Relations
• Outsourcing
• People Management
• Requirements Analysis
• P&L Management
• Customer Relationship Management (Crm)