Branford Nugent
Technical Support Specialist @RUI
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WORK HISTORY
Technical Support Specialist @RUI
US
Answer inbound retention calls addressing customer concerns, resolving issues and promoting customer loyalty- Engaging customers who are considering canceling their services, understanding their needs and offering appropriate solutions to retain their business- Aid agents in live calls having technical issues and understanding processes to lower total call time, reduce callbacks and improve overall customer experience
EDUCATION
ECPI University
Bachelor of Applied Science - BASc
ABOUT BRANFORD NUGENT
Experienced, motivated, and knowledgeable individual with over 10 years of experience in…
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