Brandy Baker

Scrum Master - Internal Firm Services @PwC

Winter Haven, FL, US
EMAILS
b••••••••@us.pwc.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Scrum Master - Internal Firm Services @PwC

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Tampa, FL, US

Currently I am responsible for the Agile delivery team’s understanding and application of Agile methodologies and am primarily accountable for facilitating the removal of impediments that interfere with the team’s operating effectiveness. I act as a facilitator of an Agile delivery team and manage the exchange of information among Tech Leads, Developers, Business Analysts, and Testers. I am also responsible for the monthly/quarterly/yearly financial reporting and tracking of my projects.Key Responsibilities:• Manage the Agile development and implementation process of deliverables• Train, mentor, and support Agile delivery teams on Agile values, principles, and practices• Facilitate removal or escalation of impediments• Schedule, facilitate, and/or oversee Big Room Planning and team events ensuring inputs/outcomes are delivered and/or addressed• Support the Product Manager and Product Owner in meeting scheduling, facilitation and backlog management• Review and confirm team members’ capacity and ability to deliver is not impeded• Financial Management processes and requirements, including monthly financial reporting/tracking

EDUCATION

2017 — 2017

National Seminars Training

Management/Supervisor Workshop

N/A

Max Tech Training

ITIL v3 Foundation

N/A

Fairfield Senior High School

High School Diploma

2016 — 2016

Apple

Support Essentials v10.11

N/A

University of Cincinnati

Psychology

SKILLS

Job CoachingActive DirectoryWebexPerformance ReviewsItilXerox PrintersData CenterInterviewsGlobal Customer ServiceCustomer InsightRemote DesktopTechnical SupportBusiness AnalysisPresentationsPremierCisco Systems ProductsMicrosoft OfficeSalesSegmentationIT Service ManagementYammerCisco TechnologiesLeadershipBusiness Process ImprovementService DeskTeam ManagementMicrosoft ExchangeTrainingProcess ImprovementSccmWebsenseJabberDell ComputersCitrixCustomer ServiceSoftware DocumentationOnenoteJuniper TechnologiesTelecommunicationsAnalysis

ABOUT BRANDY BAKER

Customer Service and IT Technical professional with over 20 years of experience. Recognized high performer, sales associate and project manager. Adept multi-tasking skills and maintaining attention to detail. Self-motivated with a solid work ethic.

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