Brandy Picou Ehrig
Onestream Services Manager (Post-implementation Support) @Ait Consulting, A Williamsmarston Company
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WORK HISTORY
Onestream Services Manager (Post-implementation Support) @Ait Consulting, A Williamsmarston Company
Houston, TX, US
Established and Manage Support Function: Initiated and developed the post-implementation support process from the ground up.• Zoho Desk Implementation: Successfully implemented and administer Zoho Desk as the ticketing software, ensuring efficient tracking and resolution of client issues.• Primary Client Contact: Act as the main point of contact for support clients, fostering strong relationships and ensuring client satisfaction.• Defined SLAs: Developed and enforce client-level Service Level Agreements (SLAs) to set clear expectations and performance metrics.• Ensure Timely and Accurate Responses: Currently lead the support team to track and address all client requests promptly and accurately, maintaining AIT\'s high standards of service.
EDUCATION
Louisiana State University
Bachelor of Science - BS, Accounting
SKILLS
ABOUT BRANDY PICOU EHRIG
As a highly accomplished, results-driven Finance and Accounting Leader, I offer demonstrated success guiding the strategic financial and operational planning of diverse organizations. I am regarded as a dynamic leader providing corporate oversight and driving sustainable profitability through financial management, accounting, audit compliance, and automated processes. I am adept at quickly identifying discrepancies and implementing processes and technologies to optimize data integrity, enhance productivity, and improve the quality of reporting.Systems and Technologies:OneStream • Aspire • QuickBooks • SAP • EPM (formerly BPC, Business Planning and Consolidation for SAP) • Power BI • Power Query • Power Pivot • PWC’s Teammate • IDEA • Access • Excel • Word • Enertia • Smartstream (GEAC) • SUNHighlighted areas of expertise include:Corporate AccountingAccounting IT SystemsBudgeting & ForecastingCost Controls/ComplianceAudit & Internal ControlSAP (EPM) Business PlanningBankruptcy ReportingM & A IntegrationsReporting & Analysis
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