Brandy Lee

About Brandy Lee

With a focus on customer experience, I serve as a Customer Experience Specialist at RCB Bank, where I assist customers with account inquiries, transactions, and troubleshooting across various banking platforms. My role involves ensuring compliance with banking regulations while providing guidance on bank products and digital tools. Utilizing systems like Centrix DTS, Silverlake, and Synapsys CRM, I contribute to seamless customer interactions and operational efficiency. Prior to this, I supported executive operations as an Executive Assistant and Business Office Manager at Oklahoma Teen Challenge Adolescent Centers, managing payroll, budgets, and HR functions. My background reflects a commitment to fostering collaboration and delivering exceptional administrative and customer support. I aim to leverage these skills to strengthen relationships and promote organizational success.

Experience

1. Customer Specialist

   RCB Bank

   Jul 2025 — Present · Claremore, OK, US

   Customer Experience SpecialistRCB BankAs a Customer Experience Specialist, I support RCB Bank’s mission to provide exceptional service and build lasting relationships with our customers. My responsibilities include-Assisting customers with account inquiries, transactions, and troubleshooting across multiple banking platforms-Providing guidance on bank products, services, and digital tools to enhance the customer experience-Processing requests efficiently while maintaining compliance with banking regulations and internal policies-Collaborating with internal teams to resolve complex customer issues promptly and professionally-Utilizing multiple systems, including Centrix DTS, Silverlake, Synapsys CRM, and online banking platforms, to ensure accurate and timely service delivery.This role requires a strong balance of customer service, technical proficiency, and attention to detail, helping customers feel valued and supported in every interaction.