Brandy Goodman
Salesforce Admin & Support Analyst @Make-A-Wish America
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WORK HISTORY
Salesforce Admin & Support Analyst @Make-A-Wish America
US
EDUCATION
ITT Technical Institute
Bachelor, Information Systems and Cybersecurity; Science
ITT Technical Institute
Associates of Applied Sciences, Computer Networking Systems
Western Governors University
Bachelor of Science (B.S.), Information Technology - Network Administration Emphasis
ABOUT BRANDY GOODMAN
Applying a wealth of experience toward a customer-centered approach to IT/Application solutions and implementation. I am highly committed to creating a seamless end-user experience.In most recent years, my focus has been on supporting the Make-A-Wish customized business processes within several Salesforce applications and focusing on managing user profiles, issue/ticket management and investigation, integrations, data management, sandbox testing, new feature rollout, end-user training, change management, and user Adoption. Prior to Salesforce, my focus was on assisting our organization in implementing enterprise solutions and centralizing technology to provide low-cost, high-performing tools and resources to our chapters. This includes collaboration with our network infrastructure and security, 24/7 desktop support, data backup, disaster recovery, hardware and software procurement, collaboration tools, and cloud-based PBX solutions.
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