Brandy D.

About Brandy D.

I have extensive experience working across operations, customer experience, and business enablement, building programs, improving systems, and helping teams work smarter. My experience spans global enterprise environments and fast‑moving startups, and I have learned to navigate both with a focus on structure, clarity, and outcomes.I am interested in transitioning into an individual contributor (IC) role in program management, where I can focus on solving complex problems, aligning teams, and driving execution across functions. I am motivated by work that is collaborative, cross‑functional, and tied to meaningful results.Most recently, I have led global programs supporting customer onboarding, CRM migrations, lead routing, market expansion, and sales enablement efforts across more than 20 countries. I have worked closely with Product, Sales, Marketing, and Operations teams to launch scalable initiatives and support strategic growth.Focus areas include- Program Management & PMO Collaboration- Scoping Risk & Defining Priorities- OKR Development & Success Metrics (KPIs)- Cross-Functional Strategy Execution- Data-Driven Decision Making- Process Optimization & Automation- AI-Supported Workflows & Prompt Evaluation- Change Management (ADKAR)- CRM & Workflow Design (Salesforce, JIRA, Confluence)- Global Enablement & Onboarding Programs- Stakeholder Engagement- Budget Management- Knowledge Management & TrainingI have completed over 300 hours of training in PMP-aligned project management, Agile, business analysis, product management, and AI applications. I have applied these skills directly in my work, translating frameworks into real-world impact.I am open to full-time roles or contract projects where I can step in as a strategic IC and help teams move from idea to execution. If you are working on something that needs structure, clarity, and momentum - I would love to connect.

Experience

1. Ai Operations & Model Evaluation

   DataAnnotation

   Jan 2024 — Present

   I contribute to model development on DataAnnotation.tech, a New York–based AI training platform, by executing structured evaluation, prompt engineering, and QA tasks for major AI companies. I design evaluation rubrics and prompt scenarios to test how AI outputs align with project goals, conduct audits and quality checks to assess performance gaps and edge‑case behavior, and intentionally push models to failure points to help teams learn from their limitations. My work delivers feedback that improves model performance, enabling implementation and scaling of AI features across major platforms.

Skills

• Escalation Resolution
• Social Networking
• Microsoft Excel
• Net Promoter Score
• Fundraising
• Queue Management
• Blogging
• Event Planning
• Call Centers
• Instructional Design
• Microsoft Office
• Sales
• Graphic Design
• Team Leadership
• Trello
• Leadership
• Adobe Illustrator
• Start-Ups
• Adult Learning Methodologies
• Calabrio
• Incontact
• Chat
• Public Speaking
• Customer Relationship Management (Crm)
• Contact Center Management
• Prezi
• Data Analytics
• Team Building
• Process Improvement
• Project Management
• Social Media
• E-Commerce
• Data Analysis
• Five9
• Photography
• Coaching
• Leadership Development
• Performance Metrics
• Workforce Management
• Adobe Creative Suite