Brandon Tahquette
Experienced Leader Focused on providing a great Client Experience, Process Improvement and Synergy
- Role
- Customer Success Account Manager at Smartlinx
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Brandon Tahquette
As an Account Manager at Smartlinx, I specialize in building strong client relationships and driving their success with our SaaS solutions. By leveraging my expertise in communication, problem-solving, and account strategy, I come alongside my clients, ensuring their goals are met and challenges are addressed. I act as a trusted advisor and advocate, aligning their needs with tailored solutions while collaborating with internal teams to deliver exceptional results and continuous improvement.Prior to joining Smartlinx, I was the Director of Global Support at Harri, where I led a team of support professionals to deliver exceptional customer service worldwide. I focused on rebuilding the support team into a modern SaaS organization and partnered with a BPO for 24/7/365 support coverage. I developed KPIs and reports to validate service delivery and mentored and developed leaders across the team. I also worked on cross-functional plans with enterprise-level clients to align support strategies with broader business goals. I have a Bachelor of Arts in Political Science and Government from Clemson University and multiple Zendesk certifications. I am a winner of a Silver Stevie Award for Customer Service Professional of the Year and part of a Gold Stevie winning Support team.I am passionate about providing a great customer experience, improving processes, and creating synergy across the organization. I am eager to bring my global support expertise and strong leadership skills to drive operational excellence and change across the business and deliver top-quality customer outcomes.
Experience
Customer Success Account Manager
May 2023 — Present
Education
Clemson University
Bachelor of Arts - BA, Political Science and Government
2009
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