Brandon Schewe

About Brandon Schewe

Born and raised a Midwesterner, I grew up in Minnesota, moved to Wisconsin where I…

Experience

1. Customer Success Manager

   Zillow

   Sep 2024 — Present

   As a Customer Success Manager I\'m dedicated to onboarding and retaining customer accounts, ensuring their satisfaction and success through relationship-building, best practice guidance, and customer success planning. Day-To-Day Tasks- Coordinate the onboarding experience for our customers- Ensure retention of an assigned book of business by mitigating churn risks and fostering product adoption- Provide advanced troubleshooting support and analyze usage data to optimize product usage- Serve as the primary point of contact for customers, handling escalations effectively- Develop and execute customer success plans to drive satisfaction, retention, and growth- Attend industry events to stay updated on trends and build industry relations

Education

• University of Wisconsin-Eau Claire

  Bachelor of Business Administration (B.B.A.)

  2008 — 2012

• University of Wisconsin-Eau Claire

  Bachelor's degree

• Winona Senior High School

  High School Diploma

  2004 — 2008

Skills

• Account Management
• Marketing
• Microsoft Office
• Sales
• Social Media
• Time Management
• Outlook
• Marketing Communications
• Facebook
• Training
• Customer Satisfaction
• Management
• Team Building
• Public Speaking
• Teamwork
• Leadership
• Social Networking
• Advertising
• Customer Service
• Communication
• Event Planning
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Team Leadership
• Access
• Retail