Brandon Q.

About Brandon Q.

I lead a team of 8+ engineers at Coinbase building the internal tools and platform that power institutional client onboarding, compliance workflows, and post-onboarding operations. My team delivers across 4 operational stakeholder groups, shipping 5–6 concurrent epics every sprint and completing ~1600 story points annually.I took ownership of this team during a period of instability, rebuilt it, and transformed it from a pure Salesforce shop into a full-stack engineering team building GoLang microservices, LLM integrations, and client-facing products. My team now delivers end-to-end solutions, from backend services to institutional client-facing frontends.What I’m most passionate about right now is applying agentic AI to eliminate operational toil. I designed and built an N8N-based agentic pipeline that scans Datadog exceptions, deduplicates and categorizes errors, auto-generates Jira tickets, and routes them to on-call engineers by domain, effectively automating L1 production support. Engineering teams across Coinbase are now reusing these patterns.My career path, from Business Systems Analyst to Senior System Admin to Senior Software Engineer to Engineering Manager, gives me a full-stack perspective that spans business process, platform architecture, hands-on engineering, and team leadership. I didn’t just inherit an engineering team; I built the technical credibility first.Key results my team has delivered this last year:→ Grew team from 5 to 9 engineers while expanding scope into GoLang, full-stack, and AI→ Delivered 0-to-1 products: Logged-In Support Portal and Telegram Bot for institutional clients→ 31% reduction in median case resolution time via LLM Gateway integration with SFDC (80% AI-summarized cases)→ Mitigated a Code Yellow Sev1: personally deployed Omni-Channel case routing in 2 weeks, securing 2M+ records. Designed the architecture to be reusable, now adopted as the standard routing framework across all institutional case management teams→ 80% reduction in incoming bug volume post-org migration(440+ bugs resolved in 5 months)→ Designed automations saving hours annually across operationsInterested in the intersection of AI/agentic systems, enterprise platform engineering, and operational excellence. Always happy to connect.

Experience

1. Engineering Manager - Enterprise Applications & Architecture

   Coinbase

   Oct 2024 — Present

   Lead a team of 8+ engineers building the internal platform and client-facing products that power Coinbase\'s institutional client lifecycle. Manage delivery across 4 operational stakeholder groups with 5–6 concurrent projects per sprint.TEAM TRANSFORMATION→ Took ownership during instability and attrition risk; rebuilt into a high-performing team→ Grew team from 5 to 9 engineers, absorbing a departing manager\'s scope→ Led technical evolution from Salesforce into GoLang microservices, LLM integrations, and full-stack client-facing productsCRISIS LEADERSHIP→ Personally designed and deployed enterprise case routing during a critical Sev1 within 2 weeks, securing 2M+ records. Architecture now adopted as the standard across all institutional case management teams.→ Team resolved 440+ post-migration bugs, driving 80% decrease in incoming bug volumeAGENTIC AI & AUTOMATION→ Built an agentic AI pipeline that scans production exceptions, categorizes errors, creates tickets, and routes to on-call engineers — replacing manual monitoring. Patterns adopted across the company.→ Built an AI-powered Slack agent for automated access provisioning→ Team integrated LLM assistant into customer service: 31% reduction in resolution time, 80% AI-generated case summaries→ Automations saving hours/year across operationsTEAM DELIVERY→ ~1,675 story points in 2025, 7% YoY throughput increase→ 8 product launches across futures, derivatives, and international expansion→ Launched client facing logged-in support portal and messaging audit trail for institutional clients→ Designated code owner and quality bar raiser across multiple platform domains

Education

• University of Oregon

  Bachelor of Science (B.Sc.), Economics

  2009 — 2013