Brandon Taylor
Designing AI-Native Support Systems | Automation, Agents & Scalable Operations
- Role
- Support Engineer at Bridgewater Associates
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Brandon Taylor
A strategic and results-oriented Support Leader with over 10 years of experience architecting and executing initiatives that transform service delivery through technology. My passion lies in leveraging AI, automation (RPA, iPaaS), and chatbot solutions to build scalable, efficient, and customer-centric support operations that drive significant business value.Currently, as an Applications Support Manager at PeopleReady, I lead high-performing IT teams in delivering innovative, secure solutions that optimize processes and reduce costs for clients and partners. I have a proven track record of implementing robust automation workflows using platforms like UiPath, Workato, and Microsoft Power Automate, enhancing operational efficiency and accuracy.With deep expertise in Business Process Management (BPM) and a commitment to ITIL best practices, I excel at standardizing and elevating quality across multi-tier support models. I am seeking a senior leadership opportunity (such as Director of Support) within a forward-thinking organization where I can apply my extensive experience in support strategy, automation innovation, and team leadership to drive service excellence and shape the future of customer support.
Experience
Support Engineer
Jul 2025 — Present
Education
Village Christian Schools
High School Diploma, General Education
1990 — 2004
US Navy "C" School
Weather Satellite Equipment, Atmospheric Sciences and Meteorology
2011 — 2011
US Navy "C" School
Communications Security Maintenenace Technicial, Communications Technology/Technician
2015 — 2016
US Navy "C" School
AN/WSN-7 INS and RLG Operations, Naval Architecture and Marine Engineering
2012 — 2012
US Navy "C" School
UHF Satellite Communications, Telecommunications Technology/Technician
2015 — 2016
US Navy "C" School
DWTS CMB Maint, Telecommunications Management
2012 — 2012
College of the Canyons
Computer Systems Networking and Telecommunications
2005 — 2007
Skills
- Electronics
- Team Leadership
- Security Clearance
- Software Development
- Cloud Computing
- Computer Hardware
- Integration
- Military Experience
- Networking
- Veterans
- Internal Communications
- Troubleshooting
- Dod
- Ip Networking
- Team Building
- Management
- Electrical Troubleshooting
- Computer Proficiency
- Hardware Diagnostics
- Intrusion Detection
- Security
- Satellite Communications
- Supervisory Management
- Surveillance
- Leadership
- Military
- U.s. Department of Defense
- Telecommunications
- Computer Science
- Weather Radar
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