Brandon Phillips

About Brandon Phillips

As a Program Manager at Authenticx, I assist partners in meeting their goals through the utilization of our innovative product that transforms customer conversations into actionable insights. I have a bachelor\'s degree in interpersonal communication and over five years of experience in customer-facing roles across different sectors, including education and technology. I have a proven track record of creating and managing feedback loops, conducting regular account reviews, and contributing to process improvements to ensure customer satisfaction and retention. I also have strong data analysis and storytelling skills, which enable me to share metrics and recommendations with both internal and external stakeholders. I am passionate about working cross-functionally with product innovation and evaluation services teams to update, create, and demo new product features that meet client needs.

Experience

1. Program Manager

   Authenticx

   Apr 2023 — Present · Carmel, IN, US

   Assisted partners in meeting their goals through utilization of Authenticx product. Conducted regular account reviews, sharing metrics and insights to ensure that customers receive maximum value. Created and managed feedback loops, gathering actionable insights that will inform product roadmap. Contributed to process improvements across the customer lifecycle to continuously improve the customer experience. Worked cross-functionality with Product Innovation and Evaluation Services teams to update, create, and demo new product features to meet client needs.

Education

• Yorktown Community Schools

  Academic Honors Diploma

• Ball State University

  Bachelor of Science - BS, Communication Studies

  2017