Brandon G.
IT Systems & Cybersecurity Expert | Certified in CompTIA Security+, Cisco Cyber Ops, Microsoft Client | Actor | Men\'s Mental Health Advocate
- Role
- Network Engineer at Premier Networx
- Location
- Richmond County, GA, US
- LinkedIn followers
- 500 followers
About Brandon G.
With over 25 years of professional experience, I have consistently built successful teams and delivered exceptional customer service. My expertise covers network configuration, cybersecurity, and compliance with governance and control frameworks.As a committed team player with a customer-focused approach, I protect critical infrastructure and data. In today\'s digital landscape, it’s essential for everyone to understand cybersecurity and its impact on business and personal privacy.Recently, I developed a live inventory management system using the Monday platform to track IT assets at CFIC in real-time. Additionally, I’ve enjoyed contributing fresh ideas for floor modernization, incorporating the latest video conferencing technology.
Experience
Network Engineer
Mar 2025 — Present · Augusta, GA, US
I\'m grateful for the opportunity to grow professionally in a fast-paced, client-focused environment where I can continue honing my technical and leadership skills. In this role, I- Provide advanced technical support for escalated issues across hardware, software, networking, and server systems- Serve as a subject matter expert (SME) within the Service Desk, ensuring accurate and timely resolution of complex technical problems- Utilize tools like ConnectWise, Remote Management platforms, PowerShell, and ITGlue to streamline diagnostics and documentation- Manage and troubleshoot Active Directory, Azure AD, Office 365, Windows Server, and VMware environments- Assist in onboarding, mentoring, and training junior Service Desk team members- Recommend and implement process improvements to enhance operational efficiency and end-user satisfaction- Deliver exceptional customer service while maintaining clear, proactive communication with clients- Contribute to documentation efforts, internal knowledge base articles, and SOP development- Participate in root cause analysis and problem management for recurring or high-impact issues- Support business continuity through proactive monitoring, patching, and remote systems management
Education
Augusta Technical College
Cybersecurity, Computer Science
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