Brandon Cook

Senior Advisor, Technology Strategy (Public Sector) @TTEC

Salt Lake City, UT, US
EMAILS
b••••••••@ttec.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2023 — Present

Senior Advisor, Technology Strategy (Public Sector) @TTEC

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Salt Lake City, UT, US

Spearheaded IT strategy for Public Sector contact centers at TTEC, driving operational efficiency. • Managed IT infrastructure and operations, ensuring seamless service delivery and support. • Reviewed and responded to RFPs, aligning technology solutions with client needs. • Ensured compliance with PCI 4.x, ARC-AMPE, SOC2, and MARS-E 2.0 standards.

EDUCATION

2001 — 2008

Salt Lake Community College

Associates, Computer Information Systems

SKILLS

CcnaMcse 2003Comptia a+ CertificationCisco Firewall SecurityCisco Routing & SwitchingCisco VpnAvaya Ip TelephonyWindows ServerNetwork EngineeringNetwork DesignIT ManagementDisaster RecoveryCisco RoutersNetwork AdministrationManagementOutsourcingIT OperationsNetworkingTechnical SupportCall CentersLeadershipData CenterHardwareActive DirectoryInformation TechnologySecurityServersVpnVendor ManagementVoipCisco TechnologiesDnsLan-WanVmware EsxFirewallsDhcpVirtualizationHelp Desk SupportWindows 7System Administration

ABOUT BRANDON COOK

At TTEC, Senior Advisor of Technology Strategy, I am responsible for contributing to enterprise-wide technology advancements by aligning IT initiatives with business objectives while strengthening organizational security and compliance frameworks within our Public Sector business vertical. With over a decade of leadership experience, focused on implementing scalable solutions that optimize infrastructure and enhance operational efficiency. Previously, as CIO at Faneuil Inc.(acquired by Continuum Global Solutions), developed and executed enterprise-wide IT strategies, fostering robust IT and security practices. Skilled in managing multi-disciplinary teams, vendor relationships, and IT governance to deliver impactful and sustainable technological outcomes for dynamic organizations.

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